Terms of Service

These Terms of Service (“Terms”) govern the use of the Rotion platform and services. Please read them carefully before using Rotion.

1. Introduction

1.1 CAUSA SUI BV, with registered office at Krugerstraat 232, 2660 Antwerpen, Belgium, registered under company number BE0774.580.929, operates a software as a service platform under the name Rotion (hereinafter the “Rotion Platform”).

1.2 The Rotion Platform is offered as a cloud based service accessible via web application and related interfaces, designed to support companies in organizing, documenting, and managing workflows, information, and internal processes.

1.3 These Terms apply exclusively to business entities, organizations, and their authorized employees or representatives (hereinafter collectively the “Customers”). These Terms do not apply to consumers acting in a private or personal capacity.

2. Definitions

2.1 Customer
The legal entity or organization entering into a contract with CAUSA SUI BV for use of the Platform.

2.2 User
A natural person authorized by the Customer to access and use the Platform.

2.3 Platform
The hosted software applications provided under the name Rotion, including all updates, improvements, and related services.

2.4 Subscription
The paid license to access Platform features according to the Customer’s selected plan.

2.5 Support Services
Technical support, onboarding, and assistance provided by CAUSA SUI BV.

3. Scope of Application

3.1 These Terms govern all contractual relationships between Customers and CAUSA SUI BV concerning the use of the Platform.

3.2 Deviating or conflicting general terms of the Customer shall not apply unless expressly agreed to in writing by CAUSA SUI BV.

3.3 Individual written agreements between CAUSA SUI BV and the Customer take precedence over these Terms.

4. Subject of the Contract

4.1 CAUSA SUI BV grants Customers and their Users access to the Platform on a subscription basis. The Customer receives a non exclusive, time limited right to use the Platform in accordance with these Terms.

4.2 CAUSA SUI BV continuously develops and improves the Platform. Customers are entitled to use the most recent version made available by CAUSA SUI BV.

4.3 No transfer of software ownership, source code, or backend infrastructure takes place. The Platform is provided exclusively as a hosted service.

5. Services of CAUSA SUI BV

5.1 Hosting and Availability
CAUSA SUI BV operates and maintains the Platform using commercially reasonable efforts to ensure availability. Planned maintenance may result in temporary interruptions and will be communicated in advance where reasonably possible.

5.2 Updates and Development
The Platform may be updated with functional improvements, security patches, and bug fixes. CAUSA SUI BV may modify, add, or remove features provided that the overall functionality of the service is not materially reduced.

5.3 Support
CAUSA SUI BV provides support services during normal business hours via email or an online support system.

5.4 Exclusions
CAUSA SUI BV does not provide legal, accounting, compliance, or professional advisory services. Customers remain fully responsible for their business operations and regulatory compliance.

6. Fees and Payment

6.1 Subscription fees are defined in the applicable order, plan selection, or pricing page and are billed in advance on a monthly or annual basis.

6.2 All fees are exclusive of value added tax and other applicable taxes unless explicitly stated otherwise.

6.3 Payments are made using the payment methods accepted by CAUSA SUI BV.

6.4 Failure to pay fees when due may result in suspension or termination of access to the Platform.

6.5 CAUSA SUI BV may adjust subscription fees with prior notice before the start of a new billing period.

7. Grant of Rights

7.1 Customers receive a non transferable, non sublicensable right to access and use the Platform for the duration of the subscription.

7.2 Customers shall not
a) copy, modify, decompile, or reverse engineer the Platform
b) rent, sell, resell, or provide access to the Platform to third parties
c) use the Platform for unlawful, infringing, or abusive purposes

7.3 All intellectual property rights in and to the Platform remain the exclusive property of CAUSA SUI BV or its licensors.

8. Customer Obligations

8.1 Customers are responsible for all activities performed through their accounts and for ensuring that only authorized Users access the Platform.

8.2 Customers must keep account information accurate and protect authentication credentials against unauthorized use.

8.3 Customers must comply with all applicable laws and regulations when using the Platform.

8.4 Customers are responsible for maintaining their own backups of data where required for their business continuity.

9. Term and Termination

9.1 The subscription term commences on the effective date specified in the order confirmation or account activation.

9.2 Subscriptions automatically renew unless cancelled in accordance with the applicable notice period stated in the subscription plan.

9.3 Either party may terminate the agreement for material breach if such breach is not remedied within a reasonable period after written notice.

9.4 Upon termination, access to the Platform will be disabled. Customer data may be retained for a limited period to allow export, after which it may be permanently deleted in accordance with applicable law.

10. Data Protection and Confidentiality

10.1 CAUSA SUI BV processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation.

10.2 Where CAUSA SUI BV acts as a processor on behalf of the Customer, a separate data processing agreement may apply.

10.3 Both parties shall treat all non public business, technical, or commercial information received from the other party as confidential.

11. Liability

11.1 The Platform is provided on an “as is” basis to the maximum extent permitted by law.

11.2 CAUSA SUI BV is not liable for indirect or consequential damages, including loss of profit, revenue, or data.

11.3 The total liability of CAUSA SUI BV in any twelve month period is limited to the subscription fees paid by the Customer during that period.

11.4 Nothing in these Terms excludes liability for gross negligence, intentional misconduct, or liability that cannot be excluded under applicable law.

12. Amendments to the Terms

12.1 CAUSA SUI BV may amend these Terms to reflect changes in law, technology, or the Platform.

12.2 Material changes will be communicated to Customers prior to taking effect.

12.3 Continued use of the Platform after the effective date of amended Terms constitutes acceptance of those Terms.

13. Final Provisions

13.1 These Terms are governed by the laws of Belgium, without regard to conflict of law rules.

13.2 The courts of Antwerp, Belgium, have exclusive jurisdiction unless mandatory law provides otherwise.

13.3 If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain fully effective.

13.4 Customers may not assign or transfer their rights or obligations under these Terms without prior written consent from CAUSA SUI BV.